Privacy Policy

1. Who we are

FaceSheet Pro is a software tool for PR, events, publicity and related teams. The service is operated by Sykes Projects Ltd.

For data protection questions, contact support@facesheetpro.com.

2. What personal data we collect

We may collect and process the following types of data.

Account data

• your name;
• email address;
• login details;
• workspace details;
• plan and subscription status;
• support messages;
• billing-related information.

Payments are handled by Stripe or another payment provider. We do not store your full card details.

User content

When you use FaceSheet Pro, you may add or save information such as:

• guest names;
• job titles or roles;
• social media handles;
• event names and event details;
• notes;
• attendance or posting information;
• images, headshots or image URLs;
• facesheets and exported layout data.

Technical and usage data

• device and browser information;
• IP address;
• login and security logs;
• error logs;
• usage information such as feature activity, saved facesheets, exports or limits.

3. How we use personal data

We use personal data to:

• provide FaceSheet Pro;
• create and manage accounts;
• authenticate users;
• save and load facesheets;
• manage plans, trials and billing;
• provide support;
• improve reliability and security;
• prevent abuse or unauthorised access;
• comply with legal obligations.

We do not sell your personal data.

We do not use customer guest data to train public AI models.

4. Guest data and images added by users

FaceSheet Pro allows users to process guest-related information and images. If you add guest data or images to FaceSheet Pro, you are responsible for making sure you have the right or lawful basis to do so.

This includes any required permission, consent, licence, legitimate interest assessment, client approval or other lawful authority.

FaceSheet Pro processes this content so the service can function. We do not independently verify the rights, accuracy or lawfulness of guest data or images added by users.

5. Lawful bases

Depending on the situation, we may rely on one or more lawful bases under UK data protection law, including contract, legitimate interests, legal obligation and consent.

For user-uploaded guest data and images, you are responsible for identifying and relying on the appropriate lawful basis for your own use.

6. Who we share data with

We may share data with service providers who help us operate FaceSheet Pro, such as hosting and database providers, authentication providers, email providers, payment providers, analytics or error-monitoring tools, and support or operational tools.

We only share what is needed for those services. We may also disclose information if required by law or to protect our rights, users or service.

7. International transfers

Some of our service providers may process data outside the UK. Where this happens, we rely on appropriate safeguards where required by law.

8. Data security

We use technical and organisational measures designed to protect personal data, including authentication, access controls and hosted infrastructure security features.

No online service can be guaranteed to be completely secure. You are responsible for keeping your login details secure and controlling who has access to your workspace.

9. Retention

We keep personal data for as long as needed to provide FaceSheet Pro, meet legal obligations, resolve disputes, prevent abuse and maintain business records.

User content may remain in your workspace until you delete it or your account/workspace is deleted, subject to backups and technical retention periods.

If your subscription ends, your workspace may become read-only or limited. We may retain account and billing records where required for tax, accounting or legal reasons.

10. Your rights

Depending on the circumstances, you may have rights to access your personal data, correct inaccurate data, request deletion, restrict processing, object to processing, request portability, withdraw consent where processing is based on consent, and complain about how your data is handled.

To make a request, contact support@facesheetpro.com.

11. Data protection complaints

If you have a concern about how we handle personal data, contact us first at support@facesheetpro.com.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website.